Refund policy

Refund & Return Policy

Last Updated: June 2026

At Hudime, customer satisfaction is important to us. If you experience an issue with your order, we're here to help.

Return Eligibility

We accept return or replacement requests for items that:

  • Arrive damaged during transit

  • Arrive defective or unusable

  • Arrive significantly different from the item ordered

  • Were received incorrectly due to our fulfillment error

To be eligible, you must contact us within 30 days of delivery.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Items that have been used, worn, washed, or altered

  • Products damaged after delivery due to customer misuse

  • Clearance or final sale items (if applicable)

  • Orders where the customer provided an incorrect shipping address

We do not accept returns simply because a customer changes their mind after the order has been shipped.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery.

To help us process your request, please provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage or defect

  • Photos of the packaging when applicable

After review, we may offer:

  • A replacement item

  • A refund

  • Store credit

depending on the circumstances.

Incorrect Orders

If you receive the wrong item, please contact us within 7 days of delivery.

Once verified, we will work with you to provide an appropriate resolution.

Order Cancellation

Orders may be cancelled only before processing or fulfillment begins.

Once an order has entered production, fulfillment, or shipping, cancellation may no longer be possible.

Please contact us as soon as possible if you need to request a cancellation.

Refund Processing

If a refund is approved:

  • Refunds will be issued to the original payment method used for purchase.

  • Processing times typically range from 5 to 10 business days depending on your financial institution.

  • Shipping fees are generally non-refundable unless the issue resulted from our error.

Lost Packages

If tracking shows that a package was delivered but you cannot locate it, please first:

  • Check with household members

  • Check with neighbors

  • Contact the shipping carrier

If further assistance is needed, please contact our support team.

Contact Information

For all refund, replacement, and return inquiries, please contact:

Hudime LLC

US Office: 4848 Ortega Forest Dr
Jacksonville, FL 32210, United States

Email: support@hudime.shop

Text Support:
+1 (719) 301-4251

Support Hours:
Monday - Friday
9:00 AM - 5:00 PM EST

Average Response Time:
Within 24 business hours